Return
How Do I Return?
• Your return process begins after you contact us at contact@honstudiobrand.com and your return request is verified and processed by us.
1. For the item to be returned, tell us the reason for the return and wait for it to be processed.
2. Invoice, order number, etc. related to the product to be returned. information must be submitted to us in full.
Return policy
The return period is 2 working days from the date you receive it.
• In order to return your service, you must contact us at contact@honstudiobrand.com.
Order
Order Tracking
• The customer is responsible for following up on any feedback made by us and receiving attention.
• If you do not pay within 24 hours, your order will be canceled after the warning communication system.
• In case you do not receive any feedback from us regarding the order tracking, you can contact us via the address contact@honstudiobrand.com.
Cancellation Period
• If you do not pay within 24 hours, your order will be canceled after the warning communication system.
• When some orders you create are deemed risky by our system or if there are other cancellation reasons, they may be canceled automatically for your security and your membership account may be suspended.
• You can also learn the reason for the cancellation of your order from the e-mail sent to your membership e-mail address.
How do I sign up?
You can register for an account directly from our home page or by clicking here.
How are the sizes?
Hon Studio’s sizes vary from 0 to 4. Size 1 is equal to size 36 in EU size chart while size 2 is 38 and so on.
But we suggest you to always check the product descriptions to make sure you pick the right size!
And of course you can always reach us to take suggestions about your size whenever you want!
Do you offer free shipping?
Shipping is free on all orders above 350 TL. Your order will be delivered within 1-4 days after shipment.
Are returns free?
Unfortunately no, we will be working on it.
Do you ship internationally?
We only ship domestically in Turkey for now!
What form of payments do you accept?
We accept all credit, debit cards and bank transfers.
Where can I find my tracking number?
You can find your tracking number in ‘My Orders’ or in the shipping confirmation email sent to your email.
What is your online return policy?
This is a topic honstudio is very sensitive about. Since there is only limited stock for each drop, we only can accept returns in 2 working days.
Any returns received after 2 working days will not be accepted and will be automatically reshipped to the customer. All items must be in new condition with original tags attached for a full refund. Your refund will be credited to the original form of payment used to make the purchase.
All returns must be sent to the following addres:
GÖZTEPE MAH. ÇEMENZAR SOK. NO:18/19 KADIKÖY/İSTANBUL
How long will it take for my credit card to be refunded?
Once we receive your return, please allow 3-4 business days for your return to be processed. Then if you paid by credit card it takes up to 10 days depending on your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We will contact you when your return is processed so you will be informed about the refund.
How can I contact you?
You can contact us via contact@honstudiobrand.com
Do you have a store?
Hon Studio only serves as an online store for now.